{% extends "firestation/_conservative_base.html" %}

{% load compress %}
{% load staticfiles %}

{% block page_title %}
FAQs
{% endblock%}

{% block title %}
Frequently Asked Questions
{% endblock%}

{% block breadcrumbs %}
  <a href="{% url 'firestation_home' %}">Home</a>
  <a href="#">FAQs</a>
{% endblock %}

{% block section %}

<section class="ct-u-paddingBoth60">
    <div class="container faqs">
        <div class="row">
            <div class="col-sm-12 col-md-12">
                <div class="ct-u-marginBottom50">
                    <div class="ct-u-marginBottom70">

                        <h3 id="firecares">
                          FireCARES
                          <a href="#firecares">
                            <i class="fa fa-link"></i>
                          </a>
                        </h3>
                        <hr/>

                        <div class="ct-u-marginBottom50" id="what-is-firecares">
                            <h4>
                                What is FireCARES?
                                <a href="#what-is-firecares">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>

                            <p class="ct-u-marginTop10">
                                The Fire-Community Assessment Response Evaluation System, known as FireCARES,
                                is a &quot;big data&quot; analytical system providing important information to fire service and
                                community leaders about their local fire department and the risk environment in which
                                firefighters are called to respond. FireCARES includes more than a decade of research
                                on structure fires and related injuries and death, as well as building footprints, housing
                                and mobile home units, public health and census data, and vulnerable populations.
                                FireCARES combines large sets of data from various sources to &quot;tell the story&quot; of a fire
                                department in regard to its risk environment, resource capacity, and overall capability to
                                respond to emergency incidents.
                            </p>

                            <p>
                                The FireCARES project, funded by FEMA AFG, raises the bar for the technical
                                discussion of community hazards and risks and the impact of changes to fire department
                                resource levels.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="who-built-firecares">
                            <h4>
                                Who built FireCARES?
                                <a href="#who-built-firecares">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>

                            <p class="ct-u-marginTop10">
                                The same team of researchers, academics, and fire service professionals who
                                conducted the landmark NIST Residential Fireground Experiments (NIST TN 1661) and
                                the NIST High-Rise Fireground Experiments (NIST TN 1797) built FireCARES.
                                FireCARES partners include NIST, the International Association of Fire Chiefs (IAFC),
                                the Metropolitan Fire Chiefs Association, the International Association of Fire Fighters
                                (IAFF), the Commission on Fire Accreditation International (CFAI-Risk), Underwriters
                                Laboratory (UL), the Urban Institute, the University of Texas at Austin, and Worcester
                                Polytechnic.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="who-funded-firecares">
                            <h4>
                                Who funded FireCARES?
                                <a href="#who-funded-firecares">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>

                            <p class="ct-u-marginTop10">
                                The FireCARES project is funded by Department of Homeland Security (DHS) FEMA
                                Assistance to Firefighters Grants (AFG). (EMW-2015- FP-00312)
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="is-there-a-cost">
                            <h4>
                                Is there a cost to fire departments to use or add data to FireCARES?
                                <a href="#who-funded-firecares">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>

                            <p class="ct-u-marginTop10">
                                No, at this time there is no cost to fire departments to use the system.
                            </p>
                        </div>

                        <h3 id="accounts">
                          Accounts
                          <a href="#accounts">
                            <i class="fa fa-link"></i>
                          </a>
                        </h3>
                        <hr/>

                        <div class="ct-u-marginBottom50" id="get-an-account">
                            <h4>
                                How can I get an account with FireCARES?
                                <a href="#get-an-account">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>

                            <p class="ct-u-marginTop10">
                                <strong>Fire Chiefs/Department Chiefs/Chief Officers/Commissioners/CEOs/Presidents:</strong>
                                <a href="{% static 'chief_login.pdf' %}">See detailed instructions about logging into FireCARES.</a>
                            </p>

                            <p>
                                <strong>IAFF Officers:</strong>
                                <a href="{% static 'iaff_login.pdf' %}">See detailed instructions about logging into FireCARES.</a>
                            </p>

                            <p>
                                <strong>Others:</strong>
                                If you are a member of a specific organization that has been cleared for login, you can <a href="{% url 'registration_register' %}">register</a>
                                to get a FireCARES account using your email with the organizations email domain.  Currently, the following whitelisted
                                email domains include:

                                <ul>
                                    {% with orgs='iafc.org iaff.org nist.gov ul.com urban.org wpi.edu utexas.edu dhs.gov fema.gov cpse.org nfpa.org fema.dhs.gov dhs.fema.gov st.dhs.gov redcross.org' %} 
                                        {% for w in orgs.split %}
                                        <li>
                                            {{ w }}
                                        </li>
                                        {% endfor %}
                                    {% endwith %}
                                </ul>

                                If you work at a fire department, you may be able to send an account request through FireCARES that will notify
                                your chief or IAFF local president of your account request.  request. Upon their approval, you will be provided
                                access. <a href="{% url 'firedepartment_list' %}">Search</a> for your department and click
                                <strong>&quot;Request access from your Fire Chief or Local Officer.&quot;</strong> If your fire
                                chief or local president has registered with FireCARES for your department, then he/she will receive a
                                notification to approve your account request.
                            </p>

                        </div>

                        <div class="ct-u-marginBottom50" id="trouble-logging-in">
                            <h4>
                                I am having trouble logging in. What can I do?
                                <a href="#trouble-logging-in">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                You can <a href="{% url 'password_reset' %}">reset your FireCARES password</a> or
                                <a href="{% url 'forgot_username' %}">retrieve your username</a>.  However, if you use the IMIS or Helix single-sign-on provider to login
                                into FireCARES, you'll need to work with those respective providers to retrieve your username and/or have your
                                password reset.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="scores-grayed-out">
                            <h4>
                                When I am on a fire department page, why are the Performance Score and Safe Grades grayed out?
                                <a href="#scores-grayed-out">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                While a large portion of FireCARES is completely open to the public, to see many features, you need to be logged in.
                                To obtain a login please see <a href="#get-an-account">How can I get an account with FireCARES?</a> above.
                            </p>
                        </div>

                        <h3 id="data">
                          Data
                          <a href="#data">
                            <i class="fa fa-link"></i>
                          </a>
                        </h3>
                        
                        <p class="ct-u-marginTop10">
                            <em>For a deeper explanation regarding the data in FireCARES as well as understanding the visualizations, see the latest
                            <a target="_blank" href="{{ STATIC_URL }}FIRECARES User Guide.pdf"> User Guide</a> for more information.</em>
                        </p>
                        
                        <hr/>

                        <div class="ct-u-marginBottom50" id="missing-stations">
                            <h4>
                                There are missing or incorrect stations or there is an issue regarding the composition of my
                                department (i.e. Multiple landing pages for the same department). How do I fix this issue?
                                <a href="#missing-stations">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                We worked very hard to capture the fire stations for all the departments in the FireCARES system,
                                but we recognize that fire stations change over time and we may not have identified every station.
                                Please send an email to: <a href="mailto:stations@firecares.org?Subject=Station Data Question" target="_top">FireCARES Stations</a>.
                                Be sure to include your Fire Department Name and FDID as it is specified on <a href="{% url 'firestation_home' %}">FireCARES</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="cant-find-department-jurisdiction">
                            <h4>
                                What if I can't find my fire department jurisdiction?
                                <a href="#cant-find-department-jurisdiction">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                FireCARES categorizes fire departments by their respective Fire Department ID code
                                (FDID = the ID code used for data entry into the NFIRS system).  For some cities, towns, or
                                other municipalities contained within larger County jurisdictions, the FDIDs may be similar.
                                If you are unable to locate your fire department by entering the name of your jurisdiction in
                                the search bar, then please search for the county containing your fire department.  To find your
                                jurisdiction, let's see if it is contained within the larger county by entering the county name
                                in the search bar and then checking the fire station addresses contained in the county list.
                                If your stations are contained in the county list, please go to the
                                <a href="{% url 'contact_us' %}">Contact Us</a> page and provide us the list of your stations
                                with complete street addresses.  You will be contacted within 1 week to verify the information
                                and assure that your area is broken out of the larger county jurisdiction.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="jurisdiction-boundary-missing">
                            <h4>
                                My jurisdictional boundary is missing or incorrect. How do I update this information?
                                <a href="#jurisdiction-boundary-missing">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                We used national data sets plus manual manipulation whenever possible to provide the best
                                representation for jurisdictional boundaries for all departments in FireCARES. We also know that
                                we do not have the same depth of knowledge about every community compared to those who serve that
                                community. If you notice differences or if boundaries have changed, please send an email to:
                                <a href="mailto:boundaries@firecares.org?Subject=Jurisdictional Boundary Question" target="_top">FireCARES Jurisdictions</a>.
                                Be sure to include your Fire Department Name and FDID as it is specified on <a href="{% url 'firestation_home' %}">FireCARES</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="annual-structure-fires">
                            <h4>
                                The data presented in Annual Structure Fires is Not Available or Incorrect. How do I update this information?
                                <a href="#annual-structure-fires">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                The data presented here primarily comes from <a target="_blank" href="https://www.nfirs.fema.gov/">NFIRS</a>.
                                Depending on your department's reporting
                                procedures, there can exist inconsistencies between your local records and those in NFIRS. Also,
                                NFIRS data are not yet available for the most recent two years. If you would like to update your
                                data in the FireCARES system, please email <a href="mailto:data@firecares.org?Subject=Local Fire Data" target="_top">FireCARES Data Update</a>
                                to determine a workflow for updating data. Be sure to include your Fire Department Name and FDID
                                as it is specified on <a href="{% url 'firestation_home' %}">FireCARES</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="unknown-heat-map">
                            <h4>
                                Why are there so many structures in the Unknown group in the fire heat map when the Structure Hazard Level Distribution
                                graph does not show as many Unknowns?
                                <a href="#unknown-heat-map">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                To classify the hazard level of the structure where a fire occurred, that fire needed to be
                                geocoded and tied to a physical parcel. That parcel also needed to have information about the
                                structure present. If the geocode of the fire location did not get linked to an actual parcel
                                (structure) or there was insufficient information describing that parcel then that fire was
                                classified as an N/A. In most cases, this was due to the address (geocode) of the fire placing
                                the fire in the middle of street versus at a particular parcel address. We are continually working
                                on improving the quality of data from your system using a new data extraction module known as
                                NFORS CAD and we are also working to improve  the geocoding, so this situation should improve
                                over time. The better the data in the system, the more accurate the outcomes will be. To learn
                                more about NFORS, go to <a target="_blank" href="http://www.NFORS.org">www.NFORS.org</a>.
                            <p>
                        </div>

                        <div class="ct-u-marginBottom50" id="structure-level-determination">
                            <h4>
                                How are the structure hazard levels determined?
                                <a href="#structure-level-determination">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                The hazard levels are determined using NFPA's definition of low, medium, and high hazard structures.
                                <ul>
                                    <li>
                                        <strong>High-Hazard Occupancies</strong> -
                                        High-rise buildings, hospitals, schools, nursing homes, explosive plants, refineries,
                                        public assembly structures, and other high life hazard or large fire potential occupancies.
                                    </li>
                                    <li>
                                        <strong>Medium-Hazard Occupancies</strong> -
                                        Apartments, offices, mercantile and industrial occupancies that may require extensive use of fire fighting forces.
                                    </li>
                                    <li>
                                        <strong>Low-Hazard Occupancies</strong> -
                                        One-, two- or three-family dwellings and scattered small business and industrial occupancies.
                                    </li>
                                </ul>
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="no-districts-visualized">
                            <h4>
                                Why do other departments have districts visualized and mine does not?
                                <a href="#no-districts-visualized">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                We do not have fire district data for all departments. If you would like add your district data,
                                please email <a href="mailto:boundaries@firecares.org?Subject=Fire Districts Question" target="_top">FireCARES Fire Districts</a>.
                                Be sure to include your Fire Department Name and FDID as it is specified on
                                <a href="{% url 'firestation_home' %}">FireCARES</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="add-gis-data">
                            <h4>
                                Can we add GIS data layers to the maps?
                                <a href="#add-gis-data">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes.  GIS data layers of any description may be added to the system for visualization and use
                                in FireCARES.  To add data, please select the <a href="{% url 'contact_us' %}">contact us</a> button on the website and
                                send a message including your contact information. You will be contacted within 1 week to update
                                the information. Suggested data sets to add to FireCARES include hydrants, building inspections,
                                and smoke detector distributions.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="add-response-resources">
                            <h4>
                                How do I add response resources (apparatus and crew sizes) to the station data?
                                <a href="#add-response-resources">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                The Chief or his/her designee administrator is able to enter staffing information on the individual stations associated
                                with your department.  If you have administator permissions on your department, you will be presented with an
                                "Add Apparatus" button on your department's station pages. Please ensure that you click "SAVE" each time
                                you enter data.
                                
                                <img src="{{STATIC_URL}}/images/add-apparatus.png" alt="Staffing tables" style="max-width: 100%;"/>
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="first-due-zones">
                            <h4>
                                Why do other departments have first-due zones visualized and mine does not?
                                <a href="#first-due-zones">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                We do not have first due area (zone) data for all departments. If you would like add your
                                first due zones or &quot;box alarm area&quot; data, please email <a href="mailto:boundaries@firecares.org?Subject=Response Zones" target="_top">FireCARES Response Zones</a>.
                                Be sure to include your Fire Department Name and FDID as it is specified on <a href="{% url 'firestation_home' %}">FireCARES</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="add-ems-response-data">
                            <h4>
                                Can we add EMS response data to the system?
                                <a href="#add-ems-response-data">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes. EMS response data can be added to the system. To add data, please select the
                                <a href="{% url 'contact_us' %}">contact us</a> button on the website and send a message
                                including your contact information. You will be contacted within 1 week to update the information.
                            </p>
                        </div>
                        
                        <div class="ct-u-marginBottom50" id="using-firecares-data">
                            <h4>
                                I am a researcher.  How can get access to or use the FireCARES data for my research?
                                <a href="#using-firecares-data">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                First step is to fill out the <a target="_blank" href="{{ STATIC_URL }}FireCARES  Data Use Manual 2018.pdf"> Data Use Agreement</a>
                                and send to the contacts listed in the document.  We will review your submission and contact you!
                            </p>
                        </div>

                        <h3 id="site-usage">
                          Site Usage
                          <a href="#site-usage">
                            <i class="fa fa-link"></i>
                          </a>
                        </h3>
                        
                        <p class="ct-u-marginTop10">
                            <em>For a deeper explanation regarding the data in FireCARES as well as understanding the visualizations, see the latest
                            <a target="_blank" href="{{ STATIC_URL }}FIRECARES User Guide.pdf"> User Guide</a> for more information.</em>
                        </p>
                        
                        <hr/>

                        <div class="ct-u-marginBottom50" id="no-parcel-data">
                            <h4>
                                Why can I not see the parcel data layer in the map?
                                <a href="#no-parcel-data">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                To see the parcel data in FireCARES, be sure you have un-clicked the radio button for
                                'Jurisdiction Boundary' in the map drop down (Top Right of the map window).
                                Also, trying zooming in on map. Note that the data may take a minute to load.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="community-risk-scores-calculated">
                            <h4>
                                How are the community risk scores calculated?
                                <a href="#community-risk-scores-calculated">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                See more information about the <a href="{% url 'models_community_risk' %}">FireCARES Community Risk</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="performance-scores-calculated">
                            <h4>
                                How are the FireCARES Performance Scores calculated?
                                <a href="#performance-scores-calculated">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                See more information about the <a href="{% url 'models_performance_score' %}">FireCARES Performance Score</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="safe-grades-scores-calculated">
                            <h4>
                                How are the FireCARES SAFE GRADES calculated?
                                <a href="#safe-grades-scores-calculated">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                See more information about the <a href="{% url 'safe_grades' %}">SAFE GRADE</a>.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="individual-station-response-maps">
                            <h4>
                                Can I do individual station response area maps in the FireCARES system?
                                <a href="#individual-station-response-maps">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes. By selecting a station from the station list at the bottom of your department's page,
                                FireCARES will take you to a map featuring that station.  Then by clicking on the &quot;stack of paper&quot;
                                icon in the upper right of the map, you may select &quot;service area&quot; and the system will calculate
                                and display 4-minute, 6-minute- and 8-minute response map for crews responding from that station.
                                To see each timed response, scroll over the area and each segment will be highlighted for you.
                                Remember that all map displays may be printed for use in presentations or hard-copy reports.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="print-features">
                            <h4>
                                Can I print features displayed in my departments FireCARES page?
                                <a href="#print-features">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes. Any features displayed in the map area of your department's FireCARES page may be printed
                                using the &quot;printer&quot; icon at the top right of the page.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="store-reports">
                            <h4>
                                Can I store department relevant reports in FireCARES?
                                <a href="#store-reports">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes. By clicking the documents icon in the top right corner of a fire department's page, annual
                                reports, consultant reports, data summaries, and other documents can be uploaded and stored for
                                future reference.
                            </p>
                        </div>

                        <h3 id="related-projects">
                            Other Related Projects
                            <a href="#related-projects">
                                <i class="fa fa-link"></i>
                            </a>
                        </h3>
                        <hr/>

                        <div class="ct-u-marginBottom50" id="relationship-to-nfors">
                            <h4>
                                How is FireCARES connected with National Fire Operations Reporting System (NFORS)?
                                <a href="#relationship-to-nfors">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                FireCARES and NFORS are parallel projects both funded by the Department of Homeland Security/FEMA
                                Assistance to Firefighters Grants.  NFORS is a data gathering application (software) that
                                links with a fire departments CAD or records management system (RMS) to ingest operational data
                                directly without additional firefighter input.  That data can then be analyzed with in the
                                NFORS system for instant reports and it can be loaded into the FireCARES system for use in
                                calculating and updating a fire department's Performance Score and Safe Grade.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="nfors-available">
                            <h4>
                                Is the National Fire Operations Reporting System (NFORS) up and running?
                                <a href="#nfors-available">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Yes.  The NFORS project was developed in parallel and is linked to the Fire Community Assessment
                                Response Evaluation System (FireCARES) Project. The NFORS modules and reports have been designed
                                to be user friendly, encourage accurate and timely data entry, and allow data exchange with systems
                                like FireCARES. In fact, the first NFORS module being field tested is in conjunction with the FireCARES
                                project.
                            </p>
                            <p>
                                Field testing for the first NFORS module began in September 2016.  The first module is known as
                                NFORS-CAD (Computer Aided Dispatch).  This module is implemented via a fire department's CAD or
                                RMS (Records management System) for automatic extraction of operational data for ALL TYPE responses.
                                The NFORS-CAD may require programming modification to a local CAD to assure that the appropriate
                                operational data elements are captured.  As operational data flow from a local fire department
                                CAD system into the NFORS-CAD Library, they are available for use in local department reporting
                                and will also appear in the fire department's FireCARES page.
                            </p>
                            <p>
                                Additional modules will begin field testing soon including the NFORS Firefighter Exposure Module
                                that links to the NFORS-CAD Module creating a response diary for individual firefighters.
                                This NFORS Firefighter Exposure Module is being used by AFG funded grant projects for firefighter
                                cancer surveillance.
                            </p>
                        </div>

                        <div class="ct-u-marginBottom50" id="use-nfors">
                            <h4>
                                How can my Department use NFORS data system?
                                <a href="#use-nfors">
                                    <i class="fa fa-link"></i>
                                </a>
                            </h4>
                            <p class="ct-u-marginTop10">
                                Go to <a target="_blank" href="http://www.NFORS.org">www.NFORS.org</a> for details
                            </p>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
</section>

{% endblock %}
